Refund policy

Return & Refund Policy

At ThreeStep.in, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

1. Return Eligibility

Returns are accepted only for products that are:

Damaged or defective upon delivery
Different from the product ordered
Missing parts or accessories
Received in an incorrect quantity

The return request must be submitted within 7 days of delivery.

Products must be unused and, where applicable, returned with their original packaging, tags, accessories, and other included items.

2. Products Not Eligible for Return

Returns may not be accepted for:

Products damaged due to misuse or improper handling
Used or altered products
Products without original packaging where packaging is required
Change-of-mind purchases, unless specifically mentioned on the product page
Products that are otherwise marked as non-returnable

3. Damaged or Incorrect Products

Please inspect your order when you receive it. If the product is damaged, defective, or incorrect, contact us within 48 hours of delivery with:

Your order number
Clear photographs/videos of the product
Photographs of the packaging
A brief description of the issue

We will review your request and provide the appropriate resolution.

4. Refunds

Once your return or issue has been reviewed and approved, we will inform you about the refund process.

Approved refunds will be processed to the original payment method, where applicable. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery orders, the refund may be processed through an available electronic payment method after the required details are provided.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete product, ThreeStep.in may provide instructions for the return.

Customers should not send products back without first contacting us and receiving return instructions.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.