Shipping policy
Thank you for shopping with ThreeStep.in. We are committed to delivering your orders safely and conveniently across India.
1. Order Processing
Orders are generally processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, or periods of high order volume, processing may take additional time.
2. Shipping Availability
We currently ship to locations across India, subject to courier service availability for the delivery address provided at checkout.
3. Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Free shipping may be available on eligible orders as displayed on our website or during checkout.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through the contact details associated with your order.
Tracking updates may take some time to appear after the shipment is handed over to the courier.
6. Delivery Delays
Although we work with reliable courier partners, ThreeStep.in cannot guarantee delivery on an exact date.
Delays may occur because of courier issues, weather conditions, public holidays, incorrect or incomplete address information, or other circumstances beyond our control.
7. Incorrect Address
Please make sure that your shipping address, phone number, and other delivery information are accurate before placing your order.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery where applicable.
8. Damaged or Incorrect Orders
Please inspect your order when it is delivered.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible and provide your order number and clear photographs/videos of the issue.
Please refer to our Return & Refund Policy for more information.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact information provided on ThreeStep.in.